Published pricing in USD
One flat fee. You keep 100% of the refund.
Every price we charge is on this page. There is no percentage, no contingency, and no fee that depends on the size of your refund. CBP pays your bank directly, with interest, and all of it is yours. The eligibility check that comes first is free, and if it disqualifies you, you never pay anything. There is nothing to negotiate on a call and no quote step.
Up to 250 entries
- Free triage first; pay only if you're eligible
- Guided upload of your entry data (we show you where it lives in ACE)
- Claim computed, validated, and totaled with an interest estimate
- Validated, ready-to-upload CAPE CSV
- Step-by-step walkthrough for filing in your own ACE portal
- Tracker until the ACH lands
- Both guarantees, in writing
251 to 2,500 entries
- Everything in Starter
- Multi-file claims handled cleanly (CBP caps each CAPE file at 9,999 entries)
- Guided ACE account setup if you don't have one yet
- Priority support while you file
2,500+ entries, or by call
- Everything in Standard
- Our team prepares everything with you, live, end to end
- You still file. It stays your account, your money, your control
Entry counts are confirmed in the free eligibility check, before you pay. Phase 2 entry types (drawback-flagged, reconciliation, and others CBP hasn't opened yet) are detected in the free check and waitlisted at no charge.
Two promises, in writing
Every tier carries both guarantees.
“If your CAPE claim, filed by you, results in no refund: your fee back in full.”
“If CBP rejects your file for a format error, we regenerate it corrected, free, until it's accepted.”
Free check first. Not eligible, or your broker already filed? You pay nothing.
The comparison that explains the name
What the same claim costs elsewhere.
We use $200,000 only to show how the gap widens with the size of your refund. Your own claim total is computed from your own entry data before anything is filed.
The fine print, in plain sight.
Fees are one-time, in US dollars, and due only after the free eligibility check says your entries qualify. The fee buys the preparation of your claim: your entry data turned into a computed, validated, ready-to-upload CAPE CSV, your claim total and interest estimate, the filing walkthrough, and the tracker. You submit the file in your own ACE Secure Data Portal account, guided screen by screen, with a full setup path if you don't have an account yet. No prior trade-compliance knowledge needed. CBP pays the refund by ACH directly to you, typically 60 to 90 days after acceptance, with statutory interest.
FlatClaim is not a licensed customs broker and does not provide customs brokerage services, legal advice, or file documents with CBP on your behalf. You remain solely responsible for the accuracy of your data, eligibility determinations, compliance with CBP rules, and submission in your own ACE account. Calculations are informational, based on the data you provide. Questions first? hello@flatclaim.com · +1 (604) 751-4907.